Frequently Asked Questions

Why should I shop from Shop Cadiel?

Shop Cadiel is built around quality, value, convenience, and speed. We carefully produce and source products, offer competitive pricing, provide reliable delivery, and remain available to support you before and after your purchase.

Our goal is simple: make online shopping easier, safer and faster.

Is Shop Cadiel a legitimate online store?

Yes. Shop Cadiel is an e-commerce business duly registered. We are committed to transparent pricing, secure payments, reliable fulfilment, and responsive customer service.

You can shop confidently through our official website: www.shopcadiel.com.

Do you deliver the same day?

Yes. Same-day delivery is one of our biggest advantages.

Eligible orders can be delivered the same day, subject to your location, order time, product availability, and delivery conditions.

Order today. Receive today.

Which locations do you deliver to?

We deliver across Nigeria.

Delivery speed depends on your location. Same-day delivery is available in eligible locations, while other locations may receive their orders on the next available delivery window.

Do you offer Payment on Delivery?

Yes. Payment on Delivery is available in selected locations and for eligible orders. Availability may depend on your location, product, and order value.

The applicable payment options will be communicated during checkout or by our customer-care team.

Can I trust the products I buy from Cadiel?

We take product quality seriously.

Our products are selected based on factors such as quality, functionality, value, and customer demand. We also provide product information to help you make an informed purchasing decision.

If you have a question about a particular product, contact us before ordering.

What if I receive the wrong or damaged item?

We will review the issue and, where applicable under our return policy, arrange an appropriate resolution such as replacement, exchange, or refund.

What is your return policy?

Shop Cadiel offers a 15-day return policy, subject to the conditions stated in our Return/Refund Policy.

We recommend inspecting your order immediately after delivery and contacting us promptly if there is a problem.

Can I return an item because I changed my mind?

Some products may qualify for a return, while others may have specific restrictions.

Because return eligibility can vary by product, please review our Return/Refund Policy before making a purchase or contact Customer Care if you’re unsure.

How do I track my order?

Once your order has been processed and dispatched, you can use our Order Tracking feature to check its delivery status.

What happens after I place my order?

Your order goes through a simple process:

Order → Confirmation → Processing → Dispatch → Delivery → Enjoy your purchase.

Our team may contact you to confirm important details such as your phone number, delivery address, or order information.

Can I order something that isn’t listed on your website?

Yes.

If you can’t find what you’re looking for, use our Off-Catalog Order option and tell us what you need. We’ll explore sourcing it for you.

Can Cadiel help me source products in bulk?

Yes.

We cater to both individual shoppers and businesses. If you need products in larger quantities for resale, wholesale, corporate gifting, events or business operations, contact us for sourcing and bulk-order assistance.

Do you sell wholesale?

Yes. We work with customers purchasing for personal use as well as resellers, wholesalers, supermarkets, and businesses.

For larger quantities, contact us before ordering so we can advise you on available quantities and pricing.

Can I buy products as gifts?

Absolutely.

Cadiel offers products suitable for birthdays, corporate gifts, weddings, celebrations, housewarming, employee gifts and other occasions.

You can also explore our Souvenirs and gifting options.

Can I request a custom or special order?

Yes. If you have a specific product, quantity, colour, specification or sourcing requirement, contact us.

If we don’t have it, ask us. We may be able to source it.

Are Cadiel’s prices competitive?

We work hard to offer competitive pricing without compromising product quality.

Where applicable, we also support a price-match approach, subject to our terms and verification. The website currently highlights a price-match guarantee.

Are my online payments secure?

Yes. Payments made through the website are processed through our available payment infrastructure. We do not ask customers to share sensitive card information through WhatsApp, Instagram DMs, or other informal channels.

For your security, always verify that you are shopping through www.shopcadiel.com.

Can I cancel my order?

Order cancellation may be possible depending on the stage of processing or dispatch.

Contact Customer Care as soon as possible if you need to cancel or modify an order.

Can I change my delivery address after ordering?

If the order has not yet been dispatched, we may be able to update the address. Once an order is already with the rider or courier, changes may not be possible or may attract additional delivery charges.

Do you have customer support?

Yes. Our customer-care team is available to assist with orders, products, delivery, payments, returns, and general enquiries.

You can also contact us through the Contact page on the website or WhatsApp 07025630056.

Do you have a loyalty or referral programme?

Yes. Customers can participate in our referral/affiliate opportunities and earn rewards when people shop through their referral links.

Shop. Share. Earn. Repeat.

Can I become a Shop Cadiel affiliate?

Yes. Our affiliate programme allows you to receive a referral link, share Cadiel products with your audience, and earn when eligible purchases are made through your referral.

What if I need help choosing a product?

Ask us before you buy.

Tell us what you’re looking for, your budget, and what you want the product to achieve. Our team can help you identify the most suitable option.

Why does Cadiel offer so many different types of products?

Because we are building more than another online catalogue.

Our vision is to become a brand with products in every household and services used by all.

From home essentials and storage solutions to gadgets, beauty, wellness, automotive products, gifts and more, we aim to make everyday shopping easier through one trusted destination.

Why should I buy from Cadiel instead of Instagram vendors?

Shopping through Cadiel gives you the structure of an established online store: clear product listings, online checkout, order tracking, customer support, and defined policies, rather than relying solely on informal DM transactions.

What makes Cadiel different from other online stores?

Speed + value + convenience + accountability.

We combine competitive pricing with fast delivery, multiple payment options, customer support, returns, sourcing assistance, and an expanding range of products.

Can I speak to someone before placing my order?

Yes.

If you have questions about a product, delivery, payment, or suitability, contact our Customer Care team before ordering.

What if Cadiel doesn’t have the product I want?

Don’t leave the website empty-handed. Ask us.

Our Off-Catalog Order service allows customers to request products that aren’t currently displayed on our website.

Is Cadiel only for individual shoppers?

No.

Whether you’re buying one item for yourself, stocking a business, purchasing wholesale quantities, or sourcing gifts for an organisation, Cadiel can support different purchasing needs.